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Global Support Centers
Expert Support is Just a
Click Away
草榴社区’s network of global support resources helps you keep your design on schedule. For fastest support, open your case online where it will immediately be routed to the right expert with the product and design knowledge to expedite resolution. You can also contact local support resources through email or on the phone.
No matter how you let us know about your problem, you can be assured that 草榴社区’ team of product support experts—including R&D, where necessary—will work with you to find the best possible solution in the shortest possible time to minimize impact on your project and schedule.
North America
Telephone: 1-800-245-8005
Hours: 7:00 a.m. - 5:30 p.m. (Pacific Time)
CODE V Support
Email Support
Telephone: 1-800-243-8672
LightTools Support
Email Support
Telephone: 1-800-243-8672
LucidShape Products Support
Email Support
Telephone: +49-5251-681-500
Photonic 草榴社区 Support
Email Support
Telephone: (914) 488-6260
Asia Pacific
China
Email Support
Telephone: 400-820-3091
India
Telephone: 1-800-243-8672
Korea
Email Support
Telephone: +49-5251-681-500
Singapore, Australia, Malaysia, New Zealand, Philippines and Thailand
Telephone: (914) 488-6260
Taiwan
Email Support
Telephone: 0800-079-595
CODE V, LightTools, LucidShape and Photonic 草榴社区
View the Global Support Contacts
Europe / Israel
Central Europe
Northern Europe
United Kingdom
Telephone: +44 (0) 118 965 1186
Southern Europe
Italy: Telephone: +39 039 6846 700
Israel
Telephone: +972-9-9719600
CODE V, LightTools, LucidShape and RSoft Products Support
Customer Support
EMLT Product Users
Release Notifications
Update Training Videos